FAQ

Do I need a referral?

Yes you will need a current referral from your GP or optometrist. Most referrals are current for 12 months from the date of issue. If you are unsure if you need a new referral please call our helpful admin team.

What happens if I don’t have a current referral?

Unfortunately Medicare will not pay their rebate.

How do I make an appointment?

Once you have organised a referral please call the site of choice to make an appointment. We often have a high demand for patients to be seen in a short space of time, so it is helpful if you can provide as much information as possible regarding your eye problem to enable us to offer an appointment in a timely manner.

Our Paediatric ophthalmologist will ask that all referrals be sent to the practice before an appointment is made. This allows us to triage the referral and patients are seen in a time frame that meets their referral needs.

Once an appointment has been made all new patients to our practice are sent a confirmation letter outlining what you will need to bring to your appointment and what to expect.

Can I drive after my visit?

It is often best not to drive after your appointment because you may have dilating drops administered to your eye. These dilating drops dilate your pupil and allow your ophthalmologist to fully assess your eye. The dilating drops may take 1-2 hours (sometimes longer) to wear off and we also recommend that you bring sunglasses with you to avoid the glare when you leave.

How long will my appointment take?

Please allow up to 2 hours for your initial appointment for us to be able to fully assess your eyes.  We will always try to advise you of the length of time for subsequent visits.

Will I be required to pay for my appointment on the day?

Yes, we do ask that you pay your account in full. EFTPOS facilities are available. We can then lodge your account electronically with Medicare on your behalf. If you have registered your bank account details with Medicare they will reimburse you within a few days.

Do you prescribe glasses?

We suggest that you see your optometrist to get your glasses updated or prescribed. Dr John Pater or Dr Katie Billing will prescribe glasses for children only. 

What should I do in case of an emergency?

Patients who have had surgery with one of our Ophthalmologists will be given their after hours contact details.

New patients with urgent problems should ask their referring practitioner or optometrist to contact us directly to arrange an emergency appointment.

If you are unable to contact us or see your practitioner first we suggest that you visit your local emergency room at the Royal Adelaide Hospital, Flinders Medical Centre, The Queen Elizabeth Hospital or The Lyell McEwin Hospital.

Who will I see when I come into Eyemedics for an appointment?

On arrival your first point of contact will be our reception staff. Once your file is ready one of our Orthoptist’s, Nurses or Ophthalmic Assistants will take you into their consulting room to complete your medical history and ask the reason for attending. A vision and pressure check will be done and from your referral they may also undertake other tests before you see your Ophthalmologist. 

What is an Orthoptist or Ophthalmic Assistant?

Orthoptist's are university trained allied health practitioners. Ophthalmic Assistants are trained in orthoptics' by a fully trained Orthoptist (usually done by the Ophthalmic practice you are attending). An Orthoptist or Ophthalmic Assistant can

  • Assess your vision
  • Measure the power in your glasses
  • Measure the pressure in your eyes (a glaucoma check)
  • Perform a Visual Field Test
  • Perform colour vision assessment
  • Perform many other assessments that will help diagnose and treat your condition. For example at our practice an Orthoptist or Ophthalmic Assistant is competent is performing angiograms, Photography of the eye (OCT, Pentacam, Fundus photos) measuring the eye for cataract surgery.
  • Answer many of your questions
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